My plants arrived and they are covered in dirt.

99.9% of the 1000′s of succulents we ship out weekly, all over the country, all year round arrive just fine.  But……. sometimes boxes get thrown around, tipped upside down, delivered on their side, kicked, rolled, bowled and passed like footballs!  We carefully pack all of our plants for shipping as well as label all of our boxes with multiple Handle With Care stickers, but once they leave our hands, sometimes they get a  mishandled. 

If soil/plant has come out of the container/s, gently pack it back in and then carefully water them either in the sink or outside. This should remove most if not all soil from their leaves.  If you need some extra soil, anything will work - pinch some from your houseplant, backyard etc. We cannot be expected to ship out replacement plants and or soil simply because some fell during shipping.

If you are not comfortable possibly having to do this, we are sorry but we cannot promise you won’t have to.

We have been doing this for a long time and we feel our current packing is the best way to do this, while keeping our prices at the lowest around.  We appreciate feedback and we want ALL of our customers to be happy w/ their purchase. But please remember, we are shipping succulents with soil in boxes all over the country in all kinds of situations.  I apologize for the length of this paragraph, but it’s mainly for those customers that  despite reading our FAQ, get mean and nasty after their box arrives.  I promise, if you respond nicely, we always respond nicely back!!

After repotting as necessary, you’ll find succulents are resilient! With a good watering and light, they should recover quickly! **** If you are going to leave your succulents in the smaller 2 inch plastic containers for an extended time, remember to water them more often as they will tend to dry out much quicker than larger containers.

Here’s a Picture Step by Step as well:

Repotting plants