This is for the rare and loud customer that uses a microscope to inspect and approve each petal on each plant and then still complain after the fact that their $1.80 succulent is not perfect and overpriced! I’m not sure if there is such a thing as a perfect succulent in the sense that they are not grown individually in test tubes separated from all elements of life. Succulents are beautiful simply because they can have imperfections and still be awesome. Just like people! Please don’t confuse this with our policy on actual damaged plants. We stand by our belief that 99.9% of the 1000′s we ship weekly will arrive safe and sound, minus the occasional soil displacement.